Barbara Khozam
I help organizations bring manners and service back to business.
Travels from San Diego CA, USA
Audience Feedback
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Attendees Find Valuable
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Would See Again
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Talks Given
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Speaks on:
Communication
Customer Experience
Employee Engagement
Motivation
Service Excellence
Team Leadership
Speaks to:
Small & Medium Businesses (SMBs)
Corporate Teams & Enterprises
Higher Education & Vocational
Associations & Membership Orgs
Formats:
Keynote
Training
Breakout
Workshop
Audience members say
Key Audience Outcomes
Participants gained actionable strategies to improve customer service and patient experience, leading to increased satisfaction.
Attendees felt re-energized and motivated to implement best practices for team engagement and leadership.
Individuals learned practical techniques for managing negativity and fostering a more positive work environment.
Participants acquired tools to enhance communication skills, benefiting both professional and personal relationships.
Barbara's Bio
Barbara Khozam is an internationally recognized keynote speaker, trainer, and consultant who helps organizations elevate customer service, patient experience, leadership, and communication. Known for her high energy, humor, and practical strategies, Barbara creates presentations that leave audiences laughing, learning, and ready to take action. She has delivered more than 2,100 presentations to over 95,000 people in 12 countries and holds the CSP, Accredited Speaker, and CPXP designations, a rare combination of speaking excellence and subject-matter expertise. Audiences consistently describe her sessions as energizing, insightful, and exactly what they needed to hear. They leave with practical tools to improve communication, manage negativity, strengthen workplace culture, build accountability, and create exceptional experiences for customers, patients, and teams that create meaningful change long after the event.
Private
Varies based on date, location, and engagement type
What you will receive
A detailed quote with pricing, availability, add-ons, and travel info that's ready to share with your team.
Barbara Offers the Following Talks
Zap Negativity and Ignite yourself, your life, and your results
How to build a solid foundation so you can succeed at work and at home
How to create a “Get over it and get on with it” attitude
How to avoid someone else’s emotional negativity
How to discover your enthusiasm and fuel it fire hot!
Show more >
How to Deliver an Extraordinary Service Experience
• How to get your team to deliver a consistent experience to every customer, every time
• A proven 4-step proven customer service protocol
• Communication techniques for exceeding customers’ expectations
Show more >
Leading for Service Excellence
Evaluate your leadership style and how to continue to develop your skills
Discover the best way to communicate your expectations and instructions – whether your people are in the office, or at home
Identify how to earn and then keep the respect of your team
Discover simple ways to motivate and inspire your team to greatness
Show more >
Frequently Asked Questions on Working With Barbara
What should I know about working with you?
Working with me is collaborative, fun, and stress-free. I customize content to your goals, engage audiences with humor, energy, and practical tools, and stick around to add value. My focus is on making you look like a rockstar while giving your audience a memorable experience.
What's included in your fee?
My fee always includes prep calls, customized content, and an engaging delivery. Packages may also include mystery calls, visits, surveys, interviews, webinars, or full-conference participation. Each option is tailored to your goals, ensuring maximum value for your investment.
Can you customize your presentation for our specific audience and event theme?
Yes! Every presentation is fully customized. I take time to understand your goals and your people through prep calls, interviews, research, and sometimes mystery calls or surveys. My goal is always to make sure the session feels designed specifically for your audience, culture, and event theme.
What kind of promotional support do you offer to help market the event?
I help create buzz and boost attendance with promo videos, social media shoutouts, newsletter blurbs, and teaser resources. I can also host a teaser webinar or live Q&A to spark excitement. I’ll partner with your marketing team so all promotion feels aligned, polished, and on-brand.
How do you engage audiences post-event?
I keep momentum alive after the event with follow-up webinars, handouts, toolkits, Q&A sessions, coaching, and recordings (when permitted). These touchpoints reinforce key lessons, spark accountability, and help ensure the inspiration from my talk leads to lasting action and results.
Do you offer extras (book signings, meet-and-greets)?
Yes! I love connecting beyond the stage. Extras can include book signings, meet-and-greets, VIP roundtables, photo opportunities, and even emcee or panel roles. These activities add value, build connections, and create excitement by giving audiences more ways to engage with me.
My organization has a limited budget. Do you have any flexibility in your pricing?
Yes. My speaking fee ranges from $7,500–$20,000, but I’m flexible and open to creative solutions. Discounts may apply for referrals, repeat bookings, local events, recordings, or testimonials. If your budget is firm, let’s talk—I can tailor an option that works while still delivering big results.
Will I receive post-event materials (slides, recordings, handouts)?
Yes. I can provide handouts, checklists, or slides when appropriate. If the event is recorded and rights are agreed upon beforehand, I’m happy for you to share the recording internally. These resources reinforce learning, spark accountability, and extend the impact of the event.
What is your policy on event recordings and media rights?
I allow recordings as long as we discuss and agree in advance. Most can be shared internally with your team for a set time. For external use, we’ll outline terms in writing. I’m flexible and open, as long as expectations and usage are clear upfront so both sides feel confident.
What are your specific travel requirements?
Travel is simple: I usually fly from San Diego, economy or business depending on the trip length. I ask for a hotel at a full-service property near the venue. Beyond that, I keep logistics easy, flexible, and professional so travel is never a worry or distraction for your team.