Sean Albertson

Transformation & Alignment Strategist | Author of “Alignment on the ROCKS”

Travels from Kansas City MO, USA

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Speaks on:

Adaptive Leadership

Customer Loyalty

Organizational Culture

Personal Growth

Relationship Building

Strategic Leadership

Formats:

Keynote


Audience members say

Generated by Talkadot based on 205 audience feedback

Sean transforms complex CX concepts into digestible insights through his dynamic, engaging presentations. He captivates audiences with real-life examples and personal anecdotes, leaving attendees feeling inspired and equipped with "easy-to-understand" frameworks they can apply immediately. His unique ability to simplify the monumental shifts in the CX landscape makes him a valuable resource for organizations navigating customer experience transformation. Clients across industries seek Sean for his thought-provoking approach that breaks down silos and fosters holistic CX implementation. His sessions spark curiosity while delivering actionable strategies, often described as "coaching sessions" that empower teams to adapt to evolving customer expectations. Sean's talent for connecting personally with audiences and synthesizing insights makes him an influential voice for companies ready to elevate their customer experience strategy.
Key Audience Outcomes
  • Participants gained actionable tips and insights relevant to current and future CX practices.

  • Attendees clarified the urgency needed to adapt to the evolving CX landscape.

  • Listeners acquired thought-provoking ideas for navigating CX transformation and fostering loyalty.

  • Participants understood the importance of viewing and implementing CX holistically to break up silos.

Generated by Talkadot based on 205 audience feedback

Sean's Bio

Sean Albertson is a nationally recognized keynote speaker, transformation strategist, and author of Alignment on the ROCKS. Known for blending storytelling, strategy, and soul, Sean helps leaders and teams realign in the face of disruption. With decades of leadership in customer experience and a background rooted in service—raised by a minister and a teacher, and now guardian to his brother with special needs—Sean brings a rare mix of heart and clarity to every stage. His signature keynote empowers audiences to move from friction to flow using the 4Rivers framework: Customer, Career, Community, and Core. He speaks to what’s real—and gives people tools they actually use. Sean is also the founder of the CX on the ROCKS Collective, a vibrant leadership community, and consults with organizations looking to turn complexity into progress, and momentum into culture.

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Sean Offers the Following Talks

Strategic LeadershipOrganizational Culture

From Friction to Flow: How Organizational Alignment Unlocks Loyalty, Culture, and Momentum

  • Identify and diagnose the hidden “rocks” blocking flow across teams and culture

  • Learn the 4 essential alignment zones and how to sync them for momentum

  • Discover how to shift from scattered effort to unified energy

  • Build cultures where trust, purpose, and performance reinforce one another

  • Leave with real-time tools to start clearing the path—today

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Personal GrowthWork-life Balance

Reclaiming Purpose, Energy, and Direction When Life Feels Off Course

  • Understand the four rivers of experience and how they shape personal fulfillment

  • Learn to recognize signs of misalignment before they lead to burnout

  • Discover how to break through internal and external resistance with clarity

  • Cultivate resilience, purpose, and presence in everyday decisions

  • Leave with actionable tools to realign your energy and start moving forward

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Transformation LeadershipAdaptive Leadership

The Change Tsunami: Why Agility Alone Isn’t Enough Anymore

  • Understand the historical rate of change—and why it’s accelerating fast

  • Learn why old business models are failing in today’s dynamic environment

  • Reframe resistance as a signal for realignment and growth

  • Build leadership capacity for clarity, adaptability, and strategic flow

  • Leave with a practical framework to lead through disruption with confidence

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Customer LoyaltyRelationship Building

The PEAK of Loyalty: Building Unbreakable Customer Relationships

  • Learn how the PEAK framework creates customer trust and emotional loyalty

  • Understand why effort—not delight—is the real driver of retention

  • Explore how to turn satisfied customers into brand advocates

  • Identify friction points that erode trust and how to eliminate them

  • Leave with tools to build a customer experience that scales and sustains loyalty

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Sean's Links and Media Mentions