Dan Gingiss

The most trusted voice in CX—Dan turns customer experience into your best marketing tool.

Travels from Chicago IL, USA

Audience Feedback

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Attendees Find Valuable

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Would See Again

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Talks Given

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Speaks on:

Competitive Analysis

Customer Experience

Formats:

Keynote

Certified Speaking Professional

Becoming the Experience Maker

Audience members say

Generated by Talkadot based on 4801 audience feedback

Dan captivates audiences with his energetic, witty presentations that transform ordinary customer service into extraordinary experiences. He blends humor with actionable insights, inspiring attendees to discover their unique differentiators and implement them immediately. Clients book Dan for his fresh approach to brand loyalty and customer engagement, appreciating how he keeps audiences delighted with real-life examples that make marketing concepts stick. His WISER framework empowers teams to create memorable customer moments, leaving participants feeling motivated and equipped to elevate their businesses in ways that are both fun and effective.

Key Audience Outcomes

Participants felt inspired to elevate customer interactions and create memorable experiences.
Attendees gained actionable insights to differentiate their businesses and foster brand loyalty.
Listeners were motivated to think creatively and implement innovative strategies to enhance customer satisfaction.
Participants learned to apply the WISER framework to improve customer experiences in both professional and personal settings.

Generated by Talkadot based on 4801 audience feedback

Dan's Bio

Dan Gingiss is an international keynote speaker who believes that a remarkable customer experience is your best competitive advantage. His 20-year professional career included leadership positions at McDonald’s, Discover and Humana. Dan is the author of The Experience Maker: How To Create Remarkable Experiences That Your Customers Can’t Wait To Share and Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media. He is also a licensed bartender, a pinball wizard, and he once delivered a pizza to Michael Jordan.

Dan Offers the Following Talks

Customer ExperienceCompetitive Analysis

Remarkable by Design: From Forgotten to Unforgettable

Learn the types of experiences people share most often and why.
Apply an easy, 5-step framework for creating remarkable, shareable experiences.
Leverage examples from many other companies across industries that have been successful with these simple, practical, and inexpensive ideas.

Frequently Asked Questions on Working With Dan

What should I know about working with you?

Dan doesn't just talk about experience; he creates one for your audience while inspiring them to do the same for their customers!

What's included in your fee?

All in-person keynotes include: a 1-hour multimedia talk, full-day access to Dan, 100 signed books, a pre-event promo video, summary e-book, and a WISER workbook for those completing a quick survey. ($2,000+ value included!)

What is your policy on event recordings and media rights?

Recordings are permitted for internal use only; the speaker requests copies of all video and photos.

Dan's Links and Media Mentions

@dgingiss

@theexperiencemaker

dangingiss