Donna Weber
I help high-growth companies turn customer promises into profitable growth
Travels from San Francisco CA, USA
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Attendees Find Valuable
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Talks Given
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Speaks on:
AI for Business
Customer Experience
Speaks to:
Small & Medium Businesses (SMBs)
Corporate Teams & Enterprises
Formats:
Keynote
Workshop
Audience members say
Key Audience Outcomes
Improved customer onboarding processes.
Enhanced customer retention strategies.
Better understanding of the value of onboarding and training services.
Actionable insights for immediate implementation.
Donna's Bio
Donna Weber is a globally recognized customer value and onboarding expert with a decades-long track record of success as a strategic consultant to high-growth companies. Widely recognized as an early pioneer in customer retention, she was the first to define customer onboarding as a strategic discipline. Her Orchestrated Onboarding® framework is the industry’s go-to model for transforming post-land value delivery into a strategic lever for growth. Her bestselling book, Onboarding Matters, is considered a definitive guide to post-sale customer success. Renowned for her approach to turning customers into loyal champions, companies bring Donna in when they’re ready to level up by moving fast in the right direction. Her relentless focus on the customer helps them scale smarter by delivering on the lifetime value they promise from day one.
Private
Varies based on date, location, and engagement type
What you will receive
A detailed quote with pricing, availability, add-ons, and travel info that's ready to share with your team.
Donna Offers the Following Talks
From Promises to Profit. Bridging the Customer Value Gap in the Age of AI.
Accelerate time to initial value with fast, achievable wins.
Deliver ongoing and lifetime value with a structured customer value journey.
Scale value delivery using one-to-many and digital strategies powered by AI.
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0.5 - 3 hours
Frequently Asked Questions on Working With Donna
What should I know about working with you?
Donna partners closely with event leaders to understand your audience, event goals, and desired outcomes. Donna's goal is to deliver a keynote that is relevant, practical, and memorable. Audiences leave with clear frameworks, useful language, and actionable ideas they can apply right away.
What's included in your fee?
Donna's keynote fees typically include: A pre-event planning call, customization for your audience and event theme, Keynote delivery, standard keynote materials, pre-event promotion video, coordination with your team before the event. Additional services can be scoped separately.
Can you customize your presentation for our specific audience and event theme?
Absolutely! Every keynote is tailored to the audience, industry, company context, and event goals. Donna works with your team in advance to understand your priorities, your products, key challenges, audience profile, and desired outcomes.
What kind of promotional support do you offer to help market the event?
Donna wants your event to be successful! Donna will provide speaker materials such as a bio, headshot, session description, and promotional videos and copy. Additional promotional support will be discussed based on the event format and goals.
How do you engage audiences post-event?
Depending on the engagement, Donna can support post-event momentum through follow-up resources, discussion prompts, worksheets, leadership debriefs, workshops, or executive sessions. The goal is to help your audience turn the keynote ideas into practical next steps.
Do you offer extras (book signings, meet-and-greets)?
Absolutely! Let's discuss what works for your event.
My organization has a limited budget. Do you have any flexibility in your pricing?
Let's chat. Speaking fees vary based on event type, location, format, customization, travel, and whether the engagement includes copies of Donna’s book, a keynote, workshop, panel, emcee role, or executive session. The best next step is to schedule a call to discuss your event, goals, and budget.
Will I receive post-event materials (slides, recordings, handouts)?
Depending on the engagement, Donna can provide copies of her book, takeaway frameworks, worksheets, discussion prompts, or recommended next steps so attendees can apply the ideas after the session.
What is your policy on event recordings and media rights?
Donna is happy for the event to be recorded and will discuss with you how the recording will be shared and published; she also requests a copy of the recording.
What are your specific travel requirements?
For in-person events, travel requirements are based on the event location, schedule, and scope. Travel typically includes airfare, ground transportation, lodging, and meals. Specific arrangements are confirmed during the booking process so everything is clear before the event.