Jeannie Walters
To Create Fewer Ruined Days for Customers.™
Travels from Chicago IL, USA
Audience Feedback
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Attendees Find Valuable
# of attendees over # of events
Would See Again
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Talks Given
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Speaks on:
Customer Experience
Business Strategy
Digital Transformation
Empathy
Innovation
Journey Mapping
Speaks to:
Corporate Teams & Enterprises
Other / Cross-Industry
Government & Public Sector
Associations & Membership Orgs
Formats:
Keynote
Breakout
Training
Workshop
Audience members say
Generated by Talkadot based on 260 audience feedback
Key Audience Outcomes
Participants gained actionable insights to improve customer experience immediately.
Attendees felt inspired and energized to champion customer-centric strategies within their organizations.
Listeners developed a renewed focus on understanding and prioritizing the customer journey.
Attendees felt empowered to drive change and foster a customer-obsessed mindset within their teams.
Generated by Talkadot based on 260 audience feedback
Jeannie's Bio
Jeannie Walters, CCXP, CSP, is an award-winning customer experience expert, international keynote speaker, and Founder of Experience Investigators, a firm helping companies increase sales and customer retention through elevated customer experiences. Trailblazing the movement from “Reactive Customer Service” to “Proactive Customer Experience,” Jeannie is considered the leading authority for improving both employee and customer relationships. Jeannie is a charter member of the Customer Experience Professionals Association, having worked with numerous Fortune 500 companies including Orangetheory Fitness, SAP, Comcast, and JPMorgan Chase; an educator whose Linkedin Learning courses have been watched by more than 500,000 learners; a Certified Speaking Professional and a Professional Member of the National Speakers Association, speaking to tens of thousands of people across three continents.
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Jeannie Offers the Following Talks
What's Next In CX: How To Be Proactive in a Reactive World
Empathy is Essential in B2B Relationships:Understand and prioritize what truly matters to your customers in their daily lives.
Facilitate smoother decision-making for your customers, making it easy for them to engage and do business with you.
Innovation Must be Experience-Driven:Leverage insights from customer feedback to stay ahead of competitors.
Simplicity Enhances Customer Confidence:Ensure that your business processes are straightforward and customer-friendly.
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Beyond Customer Service: The Power of Customer Experience
What CX really means and why it matters more than ever.
A clear understanding of how CX and customer service differ—and why both matter.
Real-world examples of brands that have mastered customer experience beyond just service.
Actionable strategies to create seamless, memorable experiences
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How Micromoments Make a Big Impact in CX
Understand the trends driving customer research and how to use those trends to promote your own offerings
Discover how to best use data from—and about—your customer base
Know when to use “micromapping” to address unique customer inquiries (so your customers don’t get stuck along their journey)
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Let’s Talk About Journey Mapping (Why Customer Journey Mapping Is a Verb, Not a Noun)
Why understanding customers is harder than we think, and what to do about it
When to go big and when to stay focused
How mapping can improve empathy, compassion and understanding throughout the organization
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Getting Digital CX Right: How Knowing Your Customer Helps Make Your CX Memorable
Expand the customer journey to include activities that occur before a consumer’s first interaction with your contact center
Provide a seamless experience across channels: self-service and agent-assisted; inbound and outbound; digital and voice
Personalize every touchpoint through the use of customer data and interaction history
Proactively guide a customer before they need to search for information and support
Tie the digital experience to your customers’ real-life needs, not just products
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