Jeff Tobe
Showing organizations how to make the leap from customer service to CUSTOMER EXPERIENCE!
Travels from Pittsburgh PA, USA
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Speaks on:
Customer Experience
Employee Engagement
Mentoring
Organizational Culture
Retention Strategies
Strategic Leadership
Speaks to:
Associations & Membership Orgs
Formats:
Keynote
Jeff's Bio
Certified Speaking Professional, Jeff Tobe has built a career on one bold belief: organizations don’t need more tools—they need more imagination. Recognized as one of North America’s Top 15 Speakers and widely known as “The Guru of Customer Experience,” Jeff helps leaders rethink employee engagement and design unforgettable customer experiences that drive loyalty and long-term revenue. A best selling author of Coloring Outside the Lines and The Lemonade Stand: Customer Experience Lessons from a. 9-Year-Old Entrepreneur Jeff blends humor, research, and real-world stories into high-energy keynotes that push audiences to challenge assumptions, embrace innovation, and reimagine what’s possible in their culture and customer journey. If you’re looking for a customer service experience keynote speaker who inspires teams, elevates employee engagement, and gives leaders a competitive edge through bold, creative thinking, Jeff Tobe delivers every time.
Jeff Offers the Following Talks
Coloring Outside the Lines: Creating a NEW Customer Experience
Look at what you do from a new perspective
Challenge yourself to look for the 2nd right answer
Identify all of your "touchpoints'...any opportunity to influence the customer experience
To understand how to get buy in to a whole new mindset of EXPERIENCE not service.
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0.75 - 2 hours
The Employee Engagement Advantage: How Winning Cultures Build Winning Customer Experiences
Understanding the Engagement to Customer Experience Equation
DIscover How Culture Becomes a Strategic Asset
Learn How to Spot “Invisible” Engagement Opportunities
Uncover The Power of Creative Thinking in Engagement
Develop Personal Accountability and the Ownership Mindset
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0.75 - 3 hours
Culture May Eat Strategy for Lunch—But Leaders Set the Table! (a keynote about Strategic Leadership)
Learn Why Culture Determines Strategic Success
Understand The Leader’s Role in “Setting the Table”
How to Build Engagement and Ownership Across the Organization
DIscover Creative Leadership in an Age of Constant Change
Examine How to Align Culture with Customer Experience
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45 - 90 minutes
Corporate Mentorship: Your Retention Superpower
Learn Why Mentorship Is the Ultimate Retention Strategy
Understand How Leadership at Every Level Shapes Mentorship Culture
Uncover The Secrets of High-Impact Mentorship in Large Organizations
Consider How to Establish an Effective Mentoring Program (Without Bureaucracy)
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0.75 - 3 hours