Michela Henke Cilenti
Behavioral & Sales Psychology Consultant | Executive Coach | Keynote Speaker
Travels from St. Louis MO, USA
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Speaks on:
Communication
Consultative Selling
Customer Experience
Leadership Development
Team Building
Team Leadership
Speaks to:
Corporate Teams & Enterprises
Associations & Membership Orgs
Higher Education & Vocational
Nonprofits & NGOs
Small & Medium Businesses (SMBs)
Formats:
Breakout
Keynote
Training
Workshop
Audience members say
Key Audience Outcomes
Improved self-awareness and understanding of personal strengths.
Enhanced communication skills for better client and colleague interactions.
Gained practical tools and strategies for building stronger relationships.
Developed a renewed sense of purpose and vision in their roles.
Increased ability to understand and adapt to different personality types.
Michela's Bio
British-born, Italian-fluent, and interculturally qualified, Michela brings a rare combination of academic rigour, lived global experience, and certified expertise to every stage she steps onto. Holding a Doctor of Management and a Certified Professional in Talent Development (CPTD), she doesn't just understand people — she has spent a career studying why they do what they do, and what it actually takes to shift behaviour at every level of an organisation. With over 25 years working with the world's most prestigious luxury hospitality brands — including Ritz-Carlton, Four Seasons, St. Regis, and Marriott — she understands not just how people behave, but why, across cultures, languages, and leadership styles. As the creator of the Recommending Formula, Michela translates complex behavioral psychology into practical, immediately applicable strategies that move teams, shift cultures, and grow revenue — in any room, in any language, anywhere in the world.
Private
Varies based on date, location, and engagement type
What you will receive
A detailed quote with pricing, availability, add-ons, and travel info that's ready to share with your team.
Michela Offers the Following Talks
Personal & Professional Growth: Resilience & Thoughtload for Leader
Distinguish between workload and thoughtload — and understand why that distinction changes everything about how they manage pressure
Identify their own cognitive and emotional overload patterns before they hit burnout
Apply practical internal strategies to regulate their thinking, not just their schedule
Lead their teams with more steadiness and clarity, even in high-demand environments
Build a culture where resilience is modelled from the top rather than demanded from the bottom
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0.5 - 3 hours
The Art of the Recommendation: Shifting Your Team's Mindset on Selling
Shift team mindset from sales resistance to seeing recommendations as customer-centered service
Build individual and team confidence in making suggestions and upselling
Connect recommendation behavior to tangible business revenue growth
Understand and respond to customers' unspoken emotional needs
Earn greater trust from clients and colleagues through authentic service
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30 minutes - full day
Lead with Purpose: Building Confidence, Vision, and High-Performing Teams
Identify personal confidence starting points and actionable steps for leadership growth
Develop a clearer sense of purpose and vision as a leader
Shift perspective from focusing on gaps to recognizing and building on gains
Implement consistent best practices that drive team performance and goal achievement
Foster a culture of trust that motivates teams to perform at a higher level
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30 minutes - full day
Decode Your Team: Using Personality Profiles to Lead, Communicate, and Connect
Gain a clear understanding of your own personality style and behavioral tendencies
Identify the personality profiles of colleagues and direct reports to lead more effectively
Adapt communication style to better connect with clients and team members
Improve trust and collaboration within teams through shared self-awareness
Apply personality insights to client-facing roles to enhance the customer experience
Develop practical tools for ongoing use of DISC or similar frameworks in daily leadership
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30 minutes - full day