Ruby Newell-Legner

Ruby captivates audiences with her warm, witty approach to transforming customer service and employee engagement. She blends personal stories and humor to create genuine connections, delivering practical wisdom that attendees can implement immediately. Her presentations dazzle with high energy while providing actionable strategies—like Guest Experience Councils and recognition programs—that challenge conventional thinking and drive real results. Clients book Ruby for her rare ability to tailor powerful insights to diverse audiences while maintaining her authentic style. She delves into the crucial link between internal culture and exceptional guest experiences, equipping leaders with tools to enhance both employee satisfaction and customer loyalty. As one attendee noted, Ruby masterfully combines "useful education with magnificent entertainment" to keep audiences both engaged and inspired.