Samantha Irwin

Leadership | Customer Experience | Customer Journey

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Travels from Hood River OR, USA

@samantha_kaizen

samanthairwin

Audience members say

Generated by Talkadot based on 151 audience feedback

Samantha electrifies audiences with her vibrant, relatable approach to customer experience, making complex concepts digestible through real-life examples and interactive sessions. She creates a safe space where attendees feel genuinely supported, using her authentic vulnerability to forge meaningful connections across diverse groups. Her humanistic business philosophy emphasizes over-generosity and genuine connection, equipping women in business with actionable strategies that immediately enhance customer engagement and staff culture.

Key Outcomes:

Participants felt empowered and inspired to implement tangible strategies for improving customer experience.
Attendees gained a clearer understanding of the customer journey and how to categorize customer interactions to improve their business.
Attendees felt motivated and equipped with actionable tips to cultivate a positive staff culture and enhance customer relations.

Summary generated based on all of Samantha's testimonials

Samantha's Bio

Inspiring and educating teams to create exceptional Customer Experiences that foster loyalty and advocacy, driving both financial success and heartfelt service for hospitality businesses. With over 25 years of experience in leadership, Samantha's dual background in middle school teaching and boutique hotel ownership has uniquely positioned her to empower and support leaders and their front-line Customer Service staff. Organizations hire Samantha for engaging and inspiring keynote speeches and workshops. As the creator of the Power of People Academy and the Creating a Culture Deck, she equips businesses to provide consistently Exceptional Customer Experiences!

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Samantha Offers the Following Talks

The Power of the Customer Journey to Ignite Your Competitive Advantage

Gain a competitive advantage over competition by creating delight Customer Experience moments in the Customer Journey that increase customer retention.
Understand how to break down the Customer Journey into manageable touchpoints, allowing leaders to produce actionable strategies to create amazing customer loyalty.
Gain insights into viewing your business through the eyes of your customers, recognizing the significance of every touchpoint in their journey.
Interdepartmental Importance: Understand the pivotal role each department plays in delivering an outstanding guest experience contributing to the success of the business.

The Power of Your People

Retention Enhancement: Uncover hidden unconscious biases from staff, customers, and leaders that lead to high turnover.
Organizational Impact: Discover how every individual contributes to the financial success of your organization.
Financial Impact: Understand the importance and financial benefits of training all staff to interact effectively with customers, enhancing loyalty and driving business growth.
Culture Development: Learn the three essential steps every team member, from housekeeping to management, must consistently practice to create a workplace culture that retains staff and fosters fanatic customer loyalty.
VIP Treatment: Learn how to equip every staff member with the skills to make customers feel like VIPs.

Beyond Survival: Achieving Sustainable Business Growth - (staffing!)

Stand Out in a Crowded Job Market: Position your business as a highly sought after workplace.
Attract a Strong, collaborative Team: Create a team of passionate individuals who work cohesively to consistently surpass customer expectations.
Develop Unwavering Customer Loyalty: Foster long-lasting relationships that drive repeat business and fuel sustainable growth
Harness the Power of Retention and Productivity: Reduce staff turnover, maximize productivity, enhance performance, improve morale, and increase profitability.
Identify, analyze, and refine the three key areas that attract the right fit staff, keep them motivated, and increase your profitability.