Theresa Syer

Unforgettable Customer Experiences: Building unwavering loyalty through genuine human engagement.

Audience Feedback

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Travels from Toronto ON, Canada

theresasyer

syerhospitality.com

Audience members say

Generated by Talkadot based on 204 audience feedback

Theresa electrifies audiences with her dynamic presentations that transform complex topics into "fun" and "interactive" learning experiences. She captivates industry professionals with her warm personality and straight-talking approach, making participants feel connected and motivated. Her unique blend of high IQ and EQ creates astonishing moments where attendees suddenly see familiar challenges through fresh eyes. Clients book Theresa because she sparks self-reflection and team camaraderie, leaving audiences confident and inspired to implement valuable strategies in both their professional and personal lives.

Key Outcomes:

Participants felt more connected with their team.
Attendees gained valuable insights applicable to both their professional and personal lives.
Audiences felt inspired and motivated to implement new strategies in their work.
Attendees felt confident in handling customer interactions and resolving complaints effectively.

Summary generated based on all of Theresa's testimonials

Theresa's Bio

Meet Theresa Syer, the visionary catalyst behind unforgettable customer experiences and thriving customer-centric cultures. With over three decades of leadership and entrepreneurial success, including senior roles in luxury hospitality, Theresa is a sought-after keynote speaker and master storyteller. She equips organizations to pivot from product-driven models to genuine human connection, inspiring teams to build a powerful, defendable competitive advantage. As a Certified Speaking Professional (CSP), Theresa delivers actionable strategies, relatable anecdotes, and an infectious passion for service excellence that makes every presentation truly unforgettable.

TYPICAL FEE

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Theresa Offers the Following Talks

The Human Algorithm: Winning Hearts in a Digital World

Reignite the Spark: Discover the profound impact of genuine human connection and how it truly differentiates your company in an increasingly digital landscape.
The Power of "Feel": Understand the subtle emotional motivators that drive customer loyalty and how to consistently deliver experiences that make customers feel exceptional.
Inspire a Culture of Connection: Learn how powerful storytelling and a focus on empathy can empower every team member to turn routine interactions into memorable moments that build lasting relationships.

Beyond Service: Win with Unforgettable Customer Experiences

Grasp the fundamental shift from traditional service to comprehensive customer experience.
Develop skills to connect with customers emotionally through dialogue and action.
Uncover the strategic framework employed by companies renowned for exceptional CX.
Identify key initiatives to enhance your team's performance and ensure your business excels.

Unleashing Potential: Designing an Employee Experience That Drives Success

Understand the direct, undeniable link between a thriving employee experience and superior customer outcomes.
Uncover key drivers of employee engagement and how to nurture a culture of purpose and connection.
Explore modern strategies for impactful recognition, growth-oriented feedback, and effective communication.