How does the Scoring Widget calculate its numbers?

Hello hello!

Wanted to give a quick overview here of the formula used for this widget:

If you look at the above image. It shows 20 responses. but the graph shows 8 very positive and 10 positive. At first glance you may think the positive score should be 90% but it displays 81%. Why is that?

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The way the scoring on that widget works:

The % in the gauge isn't "% of people who were positive," it's a weighted average score.

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Each rung gets a fixed score:

• Very positive = 100

• Positive = 75

• Neutral = 50

• Negative = 25

• Very negative = 0

Then: (sum of score × count) ÷ total responses

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So for 20 answers — 8 very positive, 10 positive, 1 neutral, 1 negative:

(8×100) + (10×75) + (1×50) + (1×25) = 1625

Then, 1625 ÷ 20 = 81.25 → 81%

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Read it as "the average answer sits between Positive and Very positive, closer to the top" rather than as a share of respondents

This is called “Weighted Average”

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Hope that all makes sense. Fun with Maths!

Until next time! 👋